Refund Policy

Last Updated: May 1, 2024

1. Premium Content Subscriptions

Monthly Subscriptions

For monthly premium content subscriptions:

• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• Once canceled, you will not be charged for the following billing cycle.
• No prorated refunds will be issued for the remainder of the current billing period after cancellation.
• You will continue to have access to premium content until the end of your current billing period.

Annual Subscriptions

For annual premium content subscriptions:

• Refunds are available within 14 days of the initial purchase or renewal date.
• After the 14-day period, we do not offer refunds for the remaining unused portion of your subscription.
• Refund requests must be submitted in writing to our customer support team.
• Upon processing a refund, access to premium content will be immediately revoked.

2. Educational Materials and Reports

Digital Products

For one-time purchases of digital educational materials, reports, and guides:

• We offer a 30-day money-back guarantee if you are not satisfied with your purchase.
• To qualify for a refund, you must provide a detailed explanation of why the product did not meet your expectations.
• Refunds are not available for products that have been extensively downloaded, accessed, or used.
• Upon refund approval, your access to the digital product will be revoked.

Physical Products

For physical educational materials or reports (if applicable):

• Products must be returned within 30 days of delivery in their original condition.
• The customer is responsible for return shipping costs unless the product is defective or was shipped in error.
• Refunds will be processed once the returned product is received and inspected.
• Original shipping costs are non-refundable unless the return is due to our error.

3. Consulting and Advisory Services

Cancellation Prior to Service

For consulting or advisory services that have been booked but not yet delivered:

• Full refunds are available if canceled more than 48 hours before the scheduled service.
• Cancellations made within 48 hours of the scheduled service are eligible for a 50% refund or the option to reschedule.
• No refunds will be issued for no-shows or cancellations made less than 24 hours before the scheduled service.

Dissatisfaction with Services

If you are not satisfied with consulting or advisory services that have been delivered:

• You must notify us within 7 days of service completion to be eligible for a partial or full refund.
• Your request should include specific details about why the service did not meet your expectations.
• Each case will be reviewed individually, and refunds will be issued at our discretion based on the circumstances.
• In some cases, we may offer additional services to address your concerns instead of a monetary refund.

4. Webinars and Online Events

Live Events

For registrations to live webinars, workshops, or online events:

• Full refunds are available up to 7 days before the scheduled event.
• Cancellations made within 7 days of the event are eligible for a 50% refund or the option to transfer your registration to a future event.
• No refunds will be issued for no-shows or cancellations made less than 24 hours before the event.
• If we cancel or reschedule an event, you will be offered a full refund or the option to transfer your registration.

Recorded Events

For purchases of recorded webinars or event replays:

• We offer a 14-day money-back guarantee if you are not satisfied with your purchase.
• Refund requests must include specific feedback on why the content did not meet your expectations.
• Upon refund approval, your access to the recorded content will be revoked.

5. Refund Process and Timeframes

How to Request a Refund

To request a refund, please:

1. Email our customer support team at [email protected]
2. Include your order number, purchase date, and the name/email associated with your purchase
3. Provide a clear explanation of why you're requesting a refund
4. For physical products, include proof of return shipment if applicable

Processing Timeline

Once we receive your refund request:

• We will acknowledge receipt of your request within 2 business days.
• Eligible refunds will be processed within 5-10 business days after approval.
• The time required for the refunded amount to appear in your account depends on your payment method and financial institution (typically 3-10 business days).

Refund Method

Refunds will be issued using the original payment method when possible:

• Credit/debit card purchases will be refunded to the original card.
• PayPal purchases will be refunded to your PayPal account.
• Bank transfers or other payment methods may require additional information and processing time.

6. Exceptions and Special Circumstances

Non-Refundable Items

The following are generally not eligible for refunds:

• Custom or personalized services specifically tailored to your requirements
• Services that have been fully delivered to your satisfaction as confirmed in writing
• Special promotional offers explicitly marked as non-refundable
• Administrative fees, such as account setup or processing fees

Extenuating Circumstances

We understand that exceptional situations may arise. If you have an extenuating circumstance that prevents you from using our services (such as serious illness, family emergency, etc.), please contact us as soon as possible. We will review these cases individually and may offer options beyond our standard policy.

7. Changes to This Policy

Prime Haven reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the modified Refund Policy.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Prime Haven

10 Moland St, Birmingham B4 7AU

Email: [email protected]

Phone: +44 986 104 7698

Our customer support team is available Monday through Friday, 9:00 AM to 5:30 PM (UK time).